Most nurses give wrong meds, at wrong time, forget to give, don’t know what they’re giving, can’t pronounce the names of the meds. Waited over one hour sometimes before they responded to call light. CNAs are lazy. They won’t straighten the bed sheets, offer to comb hair unless asked to. Waited 45 minutes sometimes for them to answer call light. No information given when I checked in. I wasn’t told about “shower scheduled” and asked several times to be bathed. Waited for one week before showering was done. No offers of toothbrush (had to ask for it), comb (had to ask) or other items to keep clean. Maintenance does the minimum amount. Call light went out 3 times Drinking fountains in hallways don’t work. Deck on 2nd floor had 3 missing blades (out of 5). No call light on deck to request help. What were used supposed to do if you needed help??? However, PT and OT were outstanding. they helped, were attentive, and responded quickly. Bottom line: most nurses were incompetent, staffing level is horrible, lazy CNAs, minimal maintenance (and only after several requests). the directors don’t care about any of this, They are only in it for the money, which is why they admit way too many patients given the nurse/patient ratio and not enough CNAs. Do not admit anyone you know to this place.

The Staff at Sierra Basin are great! They too really great care of my mom and they show care and compassion every moment!

Staff was kind & polite & most important, they were friendly & easy to talk to.

Well we just checked my husband in today and so far we are really impressed

They neglected my mother in law, and she had a stroke there, and no one checked on her.

Thank you for taking good care of my friend! Your staff is professional. The facility is so clean! Your dietary aide Britsy was so sweet and helpful to her patient. Awesome place.

The rooms are nice. The staff is wonderful. Checking in is easy.

This is a great facility. The staff all do their best to make patients comfortable. It is always very clean. There is a great workout facility for patients to rehab. The key is for their patients to go home safely and in a timely manner.

I was there in May of 2025, there caused me to become disryflicic four times! The fourth time, I blacked out woke up in the hospital from a stroke and heart attack, I had no family history of and heart issues! I am quadriplegic at the time they had me in a bed with no guardrails which I easilie could have fallen out of? With quadriplegia getting autonomic disryflicia one time can kill you, not draining a bedside catheter bag causes urine to back up into your kidneys causes autoimmune issue infections and disryflicia. They did not call and ambulance when I was unresponsive, they had to call my wife to tell her that even though I was a full code! They apparently were not allowed call an ambulance without a doctor’s permission so they had to call her to ask if they should call even though I was blacked out and unresponsive!! 5 stars do not believe it!

The staff were very nice.

Beautiful place. I was there visiting. The person I visited absolutely loved it there. She said they are caring and attentive.

Nurse Kelly was very helpful in setting up a small birthday dinner for my family on 5/2 and one of the CNAs brought me a dinner so I could eat with my Dad a couple nights previously. Great job by these two staff members.

Beautiful facility! From the moment I entered the building, I felt genuinely welcomed. The staff were engaged, attentive, and clearly cared about the residents they were interacting with. It is truly comforting to know there are still nurses and CNAs who have a deep passion for the work they do.

Good Care